Best for first inquiries with attachments (venue drawings, renderings, content briefs). Replies typically inside one business day.
overseas@arechtech.comCONTACT · ENGINEERING TEAM · GLOBAL DELIVERY
One Email or One Phone Call Away From the Engineering Team That Builds Your Display.
Skip the distributor chain. Reach the people who design, calibrate, and ship the panel. A new inquiry usually gets a reply inside one business day.
GET IN TOUCH
Send us a message
Tell us what you're building. We'll reply within one business day — from a person, not a ticket system. All the fields are mandatory.
Office & Factory Address
The factory and office both operate from one Shenzhen, China site:
Office & Factory — Guangming District
ARECH Technology Ltd.3F, BLK 8, Huihao Industrial Park
No. 61 Jinan Road, Guangming District
Shenzhen, China — ZIP 518106
This is the production site. Shipments leave from here. Factory visits and tours route to this address.
ARECH Factory — Shenzhen
3F, BLK 8, Huihao Industrial Park,
No. 61 Jinan Road, Guangming District,
Shenzhen, China 518106
Mon-Friday, 09:00 - 18:00 (GMT+8)
Get directionsHOW WE WORK
Ways to work with us
Pick the level that fits your project. Pricing is quoted per project, not off a shelf.
Sample
On request
Evaluate before you commit.
- Evaluation module
- Full spec sheet
- Email support
Standard
On request per project
Most common for fixed installs.
- Full production run
- Burn-in and QC
- Multi-year warranty
- Spares package
Turnkey
On request per project
We handle the whole delivery.
- Everything in Standard
- On-site commissioning
- Extended warranty
- Priority spares
What to Include in a First Inquiry
For a useful first reply, include as much of the following as you have ready:
- Venue. Indoor or outdoor. Permanent or temporary. Geographic location.
- Closest viewer distance. The single most important spec input; it drives the pitch recommendation.
- Install context. Flush wall, suspended, freestanding, pole-mounted, curved framework, or other.
- Content brief. Static creative, dynamic video, presentations, dashboards, live broadcast.
- Ambient light. Controlled interior, sunlit atrium, direct outdoor sun, mixed conditions.
- Rough timeline. When does the install need to be live by.
- Budget framing. Optional but helpful for routing to the right product variant.
With those answers in hand, the engineering team can typically recommend a specific product family, a model variant, a pitch, a price range, and a delivery window in the first reply.
What Happens After You Get in Touch
A typical first-reply flow:
- Inquiry lands. Email, phone message, or form submission routes to the assigned engineer.
- Spec review. The engineer reviews the brief against the product range and the project context.
- First reply. Comes back with a product family recommendation, a model variant or two to evaluate, an indicative price band, a delivery window, and any follow-up questions.
- Quote development. If the customer wants to proceed, the engineer locks the spec and develops a formal quote with freight and incoterms.
- Order and production. Standard configurations ship within 15 to 25 working days after order confirmation; large or custom orders carry a project-specific lead time.
- Install handover. Cabinet delivery, calibration handover, install support, and the start of the warranty period.
The same engineer carries the customer relationship across the entire flow.
Why Customers Contact ARECH
Six common reasons people get in touch.
- Specification recommendation. "We have a venue and a brief, so what should we be specifying?" One pre-sales call routes that question to the right engineer.
- Custom display feasibility. Bespoke shapes, irregular outlines, non-standard pitches: send an early-stage sketch and the team confirms feasibility against it.
- Fleet expansion. Rental houses and integrators growing a fleet of ARECH cabinets can ask the team to scope the unit economics against their own rental rates.
- Project review for a major install. Architects and AV consultants who want a manufacturer's opinion on the spec they are about to publish.
- Active-project support. Customers in the middle of an install needing engineering guidance on a specific question.
- Factory visit or video tour. Buyers who want to see the production line before committing. Physical visits and video walkthroughs are both available.
Frequently Asked
Before you write, a few common questions.
How do I contact ARECH?
Three channels. Email overseas@arechtech.com. Phone +86 755 2319 1723. The online inquiry form on this page sends directly to the engineering team. Reply window is typically the next working day.
Where is ARECH located?
Shenzhen, China. Office & Factory: 3F, BLK 8, Huihao Industrial Park, No. 61 Jinan Road, Guangming District, ZIP 518106. Shipments and factory visits route through this site.
What information should I include in an inquiry?
For a useful first reply, include the project venue, the closest expected viewer distance, the install context (indoor / outdoor, flush / suspended / freestanding), the content brief (advertising / dashboards / video / broadcast), and the rough timeline. The engineering team can recommend a product family and a quote inside one business day with that information in hand.
Can I visit the ARECH factory?
Yes. Factory visits are welcome and routine. Physical tours of the production line and video-call walkthroughs are both available. Get in touch with proposed dates and the engineering team will arrange the visit at the Guangming District site.
What is the response time for an inquiry?
First reply on a new inquiry typically lands inside one business day. Active-project escalations from existing customers are handled faster. The factory operates from Shenzhen (UTC+8); the reply will reach the customer adjusted for their time zone.
Adjacent Information
For background reading before reaching out, the following pages may help frame the conversation:
- About ARECH: the company hub covering who we are, what we build, and who we work with.
- Product range hub: the five product families and their spec tables.
- ARECH Factory: production-line walkthrough.
- Assistance & Support: the service model behind every product.